RETURN POLICY
Returns must be made through the returns portal below and returned within 14 days of the delivery date. Returns made outside of this period will not be accepted. VANESSA SPOSI reserves the right to refuse unauthorized returns that do not comply with our return policy and procedures.
Returned merchandise must be in its original condition, with all tags still attached. Clothing must not have been worn or washed. Swimwear must be tried on with an undergarment.
Upon receipt of the returned merchandise, the garments will be inspected before being approved for a refund. Once the refund is approved, your return will be processed. Refunds will be issued within 3-5 days of receipt of the returned garments, excluding shipping charges.
Please note that a €10 restocking fee will be automatically deducted, which covers the costs of restocking. This fee will be deducted from your refund.
Each Product must be returned new with its original packaging. In the event of depreciation of the Product resulting from handling other than that necessary to establish the nature and characteristics of the Product, VANESSA SPOSI reserves the right to refuse the refund or exchange of the Product.
VANESSA SPOSI will not make any refund if the Products returned by the Customer do not correspond to the Product(s) ordered or have an origin other than the VANESSA SPOSI Online Store.
Vanessa Sposi reserves the right to refuse any return that is not authorized or does not comply with our return policy and procedures.
We do not offer exchanges. You are welcome to return your order for a refund, then order the desired items through the standard process.
Customers who refuse a delivery from Vanessa Sposi will be responsible for the initial shipping costs, any import duties charged, and return shipping costs.
For any questions regarding returns, please contact us at the following address: returns@vanessasposi.com
INTERNATIONAL RETURNS
International customers (UK, US, AUS, Switzerland, DROM REST OF THE WORLD) are responsible for return costs.
The initial shipping costs, as well as any return costs and customs taxes, will not be refunded.
Vanessa Sposi cannot be held responsible for returns lost in transit. We recommend including tracking and insurance to protect your shipment.
Please register your return via our dedicated portal below:
RETURNS PORTAL
Once your return is received and verified according to our standards, your refund will be processed within 3 to 5 business days.
SPECIAL CONDITIONS AND PROMOTIONAL SALES
No refunds or exchanges are offered on sale items, items purchased with a discount code or as part of a promotion. All sale items are considered final sale. This excludes our welcome offer used on a full-price order.
Discount codes cannot be combined with other offers and are not applicable on sale items.
HOW TO MAKE A RETURN
- Enter the email address used to purchase the item(s) and the order number.
- Select the product(s) you wish to return
- Use the QR code at your local post office or print the prepaid shipping label.
- Return the product(s) to us within 14 days.
- Receive your refund*.