PRIVACY POLICY
VANESSA SPOSI is committed to protecting your personal information and complying with the General Data Protection Regulation (GDPR). This policy describes how we collect, use, store and disclose your personal information.
VANESSA SPOSI is the main controller of the personal data processed under this policy. VANESSA SPOSI's company number is 849042742 and its registered office is 83, rue de Meaux, 75019 PARIS.
This policy applies to any personal information you provide through the VANESSA SPOSI website ( www.vanessasposi.com ). It is important that you read this privacy policy so you know how and why we use your personal information.
What personal information do we collect?
VANESSA SPOSI collects the following types of personal information about you:
Identity data – First and last name, company name (if applicable), gender, marital status and family situation (if you inform us of this in the context of our relationship), date of birth.
Contact details – Email address, telephone number, address, name and shipping address.
Transaction Data – Details of the VANESSA SPOSI product(s) you have purchased from us and information regarding whether or not your payment has been successful.
Profile data such as login information, purchases made or treatments reserved by you, your interests and preferences and any response in return.
Marketing and communications data such as your marketing and communications preferences.
Depending on your settings or the privacy policies of other online services, you may allow us to obtain information about your account from those other services. For example, if you use the Site on your mobile phone, you may choose to provide us with location data. The information we obtain from these services depends on your settings for that service or their privacy policies, so you should always check what those policies are periodically.
With respect to each of your authorized visits to our site, we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect the computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Visit information, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We also collect aggregated data, including statistical or demographic data. For example, we may aggregate your usage data to calculate the percentage of users using a specific website feature. Aggregated data is not considered personal data, however if we combine aggregated data with personal data, then we treat it as personal data.
Cookies
A Cookie is a small file placed on your computer when you visit a website. We use “cookies” to keep track of your current shopping session, to personalize your experience and to allow you to retrieve your shopping cart at any time.
Cookies also allow us to:
to estimate the size of our audience and its usage habits;
to store information about your preferences, and thus allow us to personalize our site according to your individual interests;
to speed up your searches and to recognize you when you return to our site.
We do not use cookies to collect or store personal information. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse cookies. However, if you select this setting you may not be able to access some parts of our site. Information on how to delete or control cookies is available at www.AboutCookies.org.
How do we receive personal information about you?
VANESSA SPOSI receives this personal information about you when you contact us directly by email or telephone or when you visit the VANESSA SPOSI website to request to purchase a product, create an account, make a general inquiry, provide us with feedback or request commercial information.
How do we use personal information about you?
We will only use your personal data where the law allows us to – where we need to perform a contract with you, where it is necessary for our legitimate interests, where these are not overridden by your interests and rights, for compliance with the law and where none of these conditions apply, with your consent.
VANESSA SPOSI uses personal information about you:
to identify you when you contact us
to provide you with the VANESSA SPOSI product(s) you have requested
to guarantee payment for the VANESSA SPOSI product(s) purchased and to prevent or detect fraud
to understand which VANESSA SPOSI product(s) may interest you
to contact you regarding your VANESSA SPOSI product(s) to provide you with electronic receipts or to respond to your general inquiries
to improve VANESSA SPOSI products or services and to conduct customer surveys
to resolve any complaints or problems you may have with a VANESSA SPOSI product
to manage our relationship with you
to send you commercial information about VANESSA SPOSI products or general news from VANESSA SPOSI that may interest you
to improve our customer relationship with you
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
improve our site so that content is presented in the most effective manner for you and for your computer
as part of our efforts to keep our site secure
You will only receive electronic newsletters and other forms of electronic marketing from us if you have requested them.
How will we contact you?
VANESSA SPOSI and its third party service providers (e.g., fulfillment providers, payment processors, marketing agencies, and customer service agencies) may contact you by mail, telephone, email, and/or SMS, unless you have asked us not to.
Who do we share this personal information with?
VANESSA SPOSI will provide your personal information to:
our service providers who perform services on our behalf, such as our payment service provider, our delivery service providers, our marketing agencies or our IT service providers or our professional advisers who provide legal, consulting, insurance or accounting services;
analytics that help us improve and optimize the site
payment facilitators to process payments and perform fraud prevention checks.
Where we store your information
All personal information we have about you through the Site is stored on secure servers operated by VANESSA SPOSI or its third party IT service providers. We have put in place or ensure that appropriate security measures and policies are put in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
When information has been transmitted to our third party service providers, it is stored on their secure servers. These third party service providers have access to your personal data necessary to perform their functions, but may not use it for other purposes. VANESSA SPOSI guarantees that these third party service providers will only process your personal data in accordance with this policy and applicable data protection legislation.
Data transfers
Your personal information may be processed by VANESSA SPOSI’s third party service providers operating outside the EEA in accordance with this Privacy Policy. VANESSA SPOSI will use appropriate safeguards to ensure that your personal data is treated securely and in accordance with data protection legislation in connection with any such transfers or processing of your personal data outside the EEA.
Data retention
Your personal information will be retained in VANESSA SPOSI's customer relationship management systems for an indefinite period. VANESSA SPOSI will periodically cleanse this information to ensure that it is up to date and accurate and that it is still reasonably necessary to retain it to fulfill the purposes for which it was collected.
Your rights
You have the following rights with respect to your personal information processed by VANESSA SPOSI:
Access – you can request access to your personal information and further details about how your personal information is processed by VANESSA SPOSI.
Purpose – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing is not necessary for the purposes of the contract between us or the legitimate interests pursued by VANESSA SPOSI or a third party.
Rectification – you can request the rectification of any incorrect personal data concerning you.
Deletion – you can request the deletion of any personal data where the processing is not necessary for the purposes of the contract concluded between us or the legitimate interests pursued by VANESSA SPOSI or by a third party.
You have the right, at any time, to withdraw your consent to receiving marketing from VANESSA SPOSI and/or to change the delivery method we use. To manage your rights and delivery preferences, please follow the instructions in our marketing communications, our enquiry forms or write to us at the following address: concierge@vanessaposi.com
If you choose not to participate in marketing, we may still retain your information relating to prior transactions or correspondence for as long as is reasonably necessary in connection with those transactions or correspondence.
You may also exercise any of these rights at any time by contacting us using the contact details provided below.
Please note that when you seek to exercise any of your rights, we may need to ask you for specific information to help us confirm your identity for security purposes. We may also contact you to ask for additional information in relation to your request in order to expedite our response.
If you are concerned or have any questions about how VANESSA SPOSI processes your personal data, please contact us and we will do our best to help you.
Please note that you have the right to lodge a complaint with the supervisory authority. In France, this is the Commission Nationale de l'Informatique et des Libertés. For more information on the latter and how to contact it, the user is invited to consult the website www.cnil.fr.
Changes to our Privacy Policy
VANESSA SPOSI reserves the right to revise this Privacy Policy or any part of it from time to time. Please check our site frequently for updates or changes to our Privacy Policy.
Contact
Questions, comments and requests regarding this Privacy Policy should be addressed to VANESSA SPOSI, company number 849042742,
190 boulevard de Charonne, 75020 PARIS BAT A, France, Email: concierge@vanessaposi.com